Introduction
At Wool Online, we strive to provide high-quality knitting accessories and haberdashery to our customers. If you are not entirely satisfied with your purchase, we are here to help.
Returns
Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Items must be unused, in the same condition that you received them, and in the original packaging.
- Proof of purchase is required for all returns.
Non-Returnable Items
- Gift cards
- Downloadable software products
- Items on sale or clearance
Refunds
Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Partial Refunds
Partial refunds may be granted (if applicable) for:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [Your Email Address] and send your item to: [Your Physical Address].
Shipping
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping for Exchanges
For exchanges, we will cover the shipping costs for sending the replacement item to you.
Contact Us
If you have any questions on how to return your item to us, contact us at:
Wool Online
info@woolonline.co.za