Introduction
At Wool Online, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines how we handle shipping for orders placed on our website, www.woolonline.co.za.
Order Processing
Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
Order Changes
- If you need to change or cancel your order, please contact us as soon as possible at [Your Email Address]. We will do our best to accommodate your request, but once an order has been processed, we cannot guarantee changes or cancellations.
Shipping Rates and Delivery Estimates
Domestic Shipping
- We offer flat-rate shipping for orders within South Africa.
- Shipping charges for your order will be calculated and displayed at checkout.
- Estimated delivery time is 3-7 business days, depending on your location.
International Shipping
- We currently do not offer international shipping.
Shipping Confirmation and Order Tracking
- You will receive a shipping confirmation email once your order has shipped containing your tracking number(s).
- The tracking number will be active within 24 hours.
Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Orders are shipped only on business days (Monday-Friday).
Shipping Delays
- Delivery delays can occasionally occur due to unforeseen circumstances (e.g., weather, postal strikes).
- If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
Damages
- Wool Online is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions regarding our Shipping Policy, please contact us at:
Wool Online
info@woolonline.co.za